Sorry Can't Tennis Tote Bag
Material: 95% Cotton 5% Polyester
Thickness: Standard
Clothing Length: Regular
Pattern Type: Printed
Style: Casual
*Please buy one size larger for men.
After shipped out, we will send you a ship notification email with tracking information.
Delivery Time
Delivery Time= Processing Time+Shipping Time
Processing Time
Before shipping your order, normally Frragran needs 3-5 business days to prepare your products, do strict quality-control tests, and carefully package the items, so the processing time is separate from the shipping time.
Shipping Time
Arrives in 8-15 business days (It depends on where you are and customs clearance speed)
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery time by your address and order. We may ship your order with separate packages, items that have inventory will be shipped first.
＊Please note that Shipping time is estimated and commences from the date of shipping, rather than the date of order. Processing and shipping time estimates do not account for holidays or non-business days.
We are excited to offer international shipping for most destinations of the world. If you have any further questions, please contact our customer services at service@frragran.com.
- Free Shipping Order
Order Over $59.99 Get Free Shipping
Standard Shipping: 8.99$
Standard Delivery of France, Germany, and United Kingdom: $7.99
Note: Free shipping on US order over $89. Standard delivery is $9.99.
- About Tax
In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
If you are requested to pay customs duties, please contact service@frragran.com. providing the receipt of the payment, we will cover the 100% amount for you.
- DO YOU DELIVER INTERNATIONALLY
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following areas: Asia, Africa
For information about the customs process:
Email: service@frragran.com
Please note, we may be subject to various rules and restrictions in
relation to some international deliveries and you may be subject to
additional taxes and duties over which we have no control. If such
cases apply, you are responsible for complying with the laws
applicable to the country where you live and will be responsible for
any such additional costs or taxes.
- ARE THERE OTHER SHIPPING RESTRICTIONS
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- WHAT HAPPENS IF MY ORDER IS DELAYED （Tracking Delivery）
You will be reminded by our logistics email when you successfully place an order and the package starts to mail.
All orders will be provided with one or multiple tracking numbers(a notification email will be sent to your email address) as soon as the label is created by our warehouses or facilities. In most cases, the tracking becomes life within a day after we finish processing your order, however, carrier limitations might cause delays. Please rest assured, that your order is on the way to reach you soon!
As the recipient it will be your sole responsibility to track your order and submit the necessary document required to the customs or courier, we will not be responsible for any loss if you fail to follow all the requirements customs or courier ask(it is highly recommended that you provided your correct and efficient contact methods that making sure you are reachable).
If your order is delayed, please contact us via email service@frragran.com, and we will check the situation with the transportation company in time. Thanks for your understanding and support.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
- HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email:service@frragran.com
Return Time Range
If you need to return an item purchased on our website, you can return it to the address our customer service provides to you, within 15 days from the items you received.
All returned items must be in new and unused condition, with all original tags and labels attached.
Please contact us before returning
Return Cost
If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;
If the customers initiate the return for their own reasons (such as: don’t like/wanting the item or ordering the wrong product/size), the logistics costs (from and back) will be fully paid by the customers.
No restocking fee is to be charged to the consumers for the return of a product.
Return address
Please consult customer service about the information we need before sending back the package. We will process your return/exchange request within 2 business days. Once your request is approved, an email with a return/exchange address and instructions will be sent to you.
After receiving the information we need before sending back the package, place the item securely in its original packaging and the return form provided.
After returning the products, please offer our customer service the information you collect above or add it to your account, where you can find a chart to upload the information.
when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Refund
Once we receive the returned item, we will issue the refund by the original payment method of the order. Please allow 1-2 billing cycles for the refund to appear on your bank statement, due to different banking institution policies.
If you haven’t received the refund within 1-2 billing cycles, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at service@frragran.com.
Please Note: we do not refund taxes that paid to customs/destination country at the time of your purchase
Exchange
If you would like to exchange a purchased item, you need to send a request to our customer service at service@frragran.com within 15 days from the items you received, We will resend the items to you after we receive the package you returned.
You may need to pay delivery fees for both shipments to and from you.
Fair Use
If we notice an unusual pattern of returns or exchange activities from you, we might have to decline any further requests from you. In these circumstances, if you return purchased items to our warehouse, you won’t get refund or exchange items, and we will not cover any loss you may have.
Order Cancellations
Before the product has been a ship, we can arrange an unconditional refund for you. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
Email: service@frragran.com
Note: Package(s) returned without permission will not be accepted by the warehouse, we will not be responsible for any loss.
★ Precautions:
1. Only 1 exchange request can be done at a time for the same order.
2. Exchange requests may not be granted if the purchased item is no longer available.
3. The customer shall return the product to the designated address. We will provide you with return information via email. Upon receipt of the return, we will arrange a full refund for you.
4. Return orders require that the order number be written on the outside of the package.
5. The item should be in perfect condition, unworn, unwashed, and unaltered by the customer.
Is this page helpful? If not, please contact our customer service:service@frragran.com