This privacy notice explains the type of information we process, why we are processing it and how that processing may affect you


You may contact us regarding this policy by emailing


Who You Are

Under the Frragran Terms of Service, you must be at least 18 years old and not a person barred from receiving services under the laws of the United States or other applicable jurisdictions to use our website. Persons between the age of 13 and 18 should use our website only with the consent and supervision of your parents or guardian.

We do not knowingly collect personally identifiable information from children under the age of 13. If you are under 13, please do not submit personal information to us or use the website.

Accepting This Privacy Policy

To provide you with services, including access to our website, we need to collect and process some information about you (your “personal information”). By using our website, you agree that we may do that in the ways described below.


We may amend or change this Privacy Policy from time to time. Changes to the Privacy Policy will be posted to our website.


Information We Collect

To provide you with the full Frragran shopping experience, we collect and retrieve your personal information in a number of different ways. Why we collect your information and what we do with it depends on the type of information.

What do we mean by personal data and processing?

Personal data’ is information relating to you (or from which you may be identified) which is processed by automatic means or which is (or is intended to be) part of a structured manual filing system.  It includes not only facts about you, but also intentions and opinions about you. In this privacy notice, we may also refer to this as ‘your information’ or ‘your personal information.

Processing’ means doing anything with personal data.  For example, it includes collecting it, holding it, disclosing it or deleting it.Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, health, sexual orientation, sex life, trade union membership and genetic and biometric data are subject to special protection and considered to be ‘special category personal data’.

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails,  participate in a sweepstake,  promotion or survey, or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number)

The information we collect or have collected within the past twelve months is detailed below:



For shipment or billing details.To personalize your contact or website experiences.We also use this to keep you in the Frragran loop so that, from time to time, we can send you catalogs, special offers and promotions.

Disclosure: We may disclose this information to agents (credit card clearing agencies,). In all instances, we provide them with only the information they need to perform their function.

We use your name to respond to your queries and occasional complaints. We may also keep a record of these to inform any future communications with us, to show how we communicated with you throughout, and to ensure that we provide you with the best possible service.


Email address

Purpose: We use this so that we can email your order confirmations, let you know about delivery delays, send you offers and keep you up-to-date on our shiny new products. Click here to unsubscribe from email marketing at any time.

We may need to use your email address to send you communications that are required by law or necessary to inform you about any changes to the services we provide you.

If you register as our member, we will use your email address to keep in touch with you and send regular notifications of member activities

We use your email address to respond to your queries and occasional complaints. We may also keep a record of these to inform any future communications with us, to show how we communicated with you throughout, and to ensure that we provide you with the best possible service.

If you work with us as an influencer, we may collect your email address. We use your email address to engage with you and to administer events.

We don’t sell your email address to anyone.

Shipping address

Purpose: An obvious one – so we can ship your goods to you. In addition, we use this to process orders to you, and for fraud prevention and detection.

If you work with us as an influencer, we may collect your address. We may use your address to send presents to you.

We don't pass on addresses to anyone for commercial purposes

Telephone number / Cell number

Purpose: We’ll only call if we have a delivery problem, and we might text you with details about your orders or if we have a question.


Sale: We do not sell this information to third parties.


Disclosure: With agents (credit card clearing agencies). In all instances, we provide them with only the information they need to perform their function.


Credit card details


Purpose: We only ask for these when you place an order. You may choose to save your card details to speed up the checkout process. If you wish to remove your card details at a later date, you can do so by deleting your saved card from account preferences on the website. We will securely store your payment card information for one year, to allow us to process refunds in accordance with our Refund Policy.


Sale: We do not sell this data to third parties.


Disclosure: With agents (credit reference agencies). In all instances, we provide them with only the information they need to perform their function.


Your Internet Protocol (IP) address


Purpose: We collect your IP address to learn more about how you use our website. IP address data allows us to analyse site usage and visitor numbers and see how our advertising performs (so we can understand what you like). We also use this information to improve our website, which makes our marketing more relevant to give you the best experience we can.

Sale: We do not sell this data to third parties.

Disclosure: We may disclose this information with other companies that help us analyse site usage, visitor numbers and advertising.




Purpose: If you upload your photographs to Frragran Review (please keep them coming), these may be published on our website along with your name or social media username.


If you work with us as an influencer, we may collect images of you, and clothing size. We may post your images on our own social media pages and Frragran websites (contractual performance).


Sale: We do not sell this data to third parties.


Social Media Username


Purpose: If you interact with us on social media, we use your social media username or identifier to help us respond to your comments, questions or feedback.


Sale: We do not sell this data to third parties.


Disclosure: We do not disclose this data to third parties.


Birthday and Birth Year


To prevent and detect fraud against either you or Frragran

To send Birthday integral under Love Rewards, if you are a member

To improve and personalize your shopping experience

Sale: We do not sell this data to third parties.

Disclosure: We do not disclose this data to third parties.


We use the latest secure server technology to ensure this information is protected to the highest standards. Any personal information you provide to us is safely stored on secure servers.

  1. We protect your data using encryption using the Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller,including card information, so that card details cannot be read by externalparties.

2.The user’s customes information or pictures will not be used for advertising without the user’s consent.

  1. We do not use the collection of user information as the main purpose



Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.


Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Frragran website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to log in repeatedly.


We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behavior is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit. This process is called behavioral advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymized and stored temporarily.  We use the browsing behavior data to create personal product recommendations on our website, our marketing emails and in our printed catalog.


Due to our website set-up, you may be asked to confirm your choices more than once when you visit us. Please make sure that you express your choices when prompted, so that we have your accurate preferences for all areas of our website. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies through the cookies banner or via your browser in cookie settings. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions.


Your California Privacy Rights

Under California law, customers of who are residents of California have certain rights regarding their personal information. This section describes the rights of California residents under the California Consumer Privacy Act (CCPA) and how to exercise them. We extend these rights to customers from all states, not just to our customers in California.

Your rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources from which the personal information is collected.
  • The specific pieces of personal information we collected about you.
  • Our business or commercial purpose for collecting or selling any personal information.
  • The purposes for which the information we collected will be used.
  • The categories of third parties with whom we share personal information.
  • If we sold or disclosed your personal information for a business purpose; and, if so, any categories of personal information that were sold or disclosed, and the categories of any third parties to whom personal information was sold or disclosed.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To make such a request, please contact us via any of the methods listed in the ‘Contact Us’ section.

Verifiable Requests

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor (under 16) child.

In order to respond to your requests, we must perform some verification. For example, this would be necessary in order for us to respond to any requests for to disclose or delete your data. Our verification methods will differ depending on the following circumstances:

Password-protected accounts – if you have a password-protected account with us, we will use password authentication to verify you. If your request is for deletion of personal information, we will need to re-verify you before we delete your information.

Non-password-protected accounts – we need to use either a two-tier or a three-tier verification process (which will depend on what type of request you are making). We will ask for you to confirm two or three pieces of information that we have on our records about you, for example:

  • Your address
  • Your zip code
  • Your most recent purchase
  • Your email address

We will never ask for the following information from you:

  • Social security number
  • Medical and health information
  • Financial account number
  • Account passwords
  • Security questions and answers


You may make a verifiable consumer request up to two times within a twelve-month period, without charge. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timelines

We try to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the twelve-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable. 

Opting-Out of Sale of Personal Information

If you wish to opt-out of the sale of personal information, please use one of the methods in the 'Contact Us' section. If exercised, the decision to opt-out will be valid for 12 months, at which time we may request that you authorize the sale of personal information again.


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.